Customer Service

Check the questions below to see whether or not your question is addressed among our FAQ, Customer Service, or Searching Tips pages.
If your question is not addressed below, please go to the Help Me Request Form.

Customer Service Q & A

Can I pay for a subscription by check or money order?

Yes, sign up by calling Sales at 1-888-377-0588. Your account will be activated once World Vital Records, Inc. receives your payment.

Do you endorse any Mac genealogical database organization software?

No.

Do you find personal vital record certificates for living people?

We currently do not offer this service due to privacy laws. However, we recommend checking with your state department of health or department of health and human services for more information regarding obtaining records for yourself or your immediate, living family.

Have Everton and WorldVitalRecords.com merged?

No. Everton and WorldVitalRecords.com are separate companies. Due to a mutually-beneficial agreement, on January 1, 2007, all Everton’s Online Library subscribers automatically received a one-year subscription to WorldVitalRecords.com, free of charge. This subscription was extended one year from the expiration of their Everton’s Online Library subscription. WorldVitalRecords.com now has all of the former Everton Online Library content on its site. Individuals who subscribed ONLY to Everton’s Genealogical Helper, prior to January 1, 2007, and not to the Online Library did not automatically receive a subscription to WorldVitalRecords.com. These individuals still need to subscribe to WorldVitalRecords.com if they want access to the available information and databases.

How do I change my address (billing or shipping)?

Go to My Account located on the top, right hand side of the toolbar after you have logged in. From here you can change any account information.

How do I change my email address?

Go to My Account located on the top right hand side of the toolbar after you have logged in. From here you can change your email address.

How do I change my password?

Go to My Account located on the top right hand side of the toolbar after you have logged in. From here you can change your password.

How do I get my Ancestral Quest registration key?

Log in to WorldVitalRecords.com using the steps outlined in, How do I log in?
Click on the link that came as part of the original Ancestral Quest email download from your receipt email. If you do not immediately see it, look for where it starts out www.worldvitalrecords.com/ and continues the URL from there.
After going to this site, having logged in first to WorldVitalRecords.com , you will then see your registration key. It is bold and red.
Write it down. You will use that as the last step for registering your new software.

How do I let you know about the areas where I am looking for ancestors?

If you have any ideas for things you would like to see, send them to customerservice@worldvitalrecords.com with the subject line, Research Area Emails.

How Do I Log In?

Type www.worldvitalrecords.com into the location bar at the top of the browser page. Hit Enter.
Click on Member Login, located near the upper right hand corner of the page above Quick Search.
Type in your email address and password. Click on Log In.
Your screen should refresh and you should see Welcome < insert your name here > instead of Member Login.

Trouble Shooting: If you see Welcome without your name when logging in, then try logging out.
More Trouble Shooting: If you see Join Today even though the top says "Welcome," please refresh your page and remove any cookies using the following link.

How Do I Log Out?

To Log Out, scroll down to the bottom of the page and click on Logout (near left hand side of the hotlinked toolbar.)

How do I View an Image from a Newspaper?

If you have trouble viewing images of newspapers, please send an email to customerservice@worldvitalrecords.com. Please include the URL of the page where you were experiencing difficulty and the name, page number, etc. We want to make sure to fix any errors that users encounter. Also make sure that you have Java installed on your computer. You can install Java for free from www.java.com.

How much is a subscription to WorldVitalRecords.com?

We frequently have specials running with different offers located on our homepage. See our order summary page for the most recent pricing*.
*Cost for membership for Utah residents also includes in-state sales tax.

Is geo-coding unique to the WorldVitalRecords website?

Geo-coding is an emerging technology that is part of WorldVitalRecords.com's strategy to apply Web 2.0 functionality to genealogy research. WorldVitalRecords.com is not the first to apply geo-coding to genealogy data, but it is the first to apply geo-coding functionality to every data set.

What is my password?

Go to Member Login.
From the Member Login Screen, click on password. If you get an email with N/A, then please contact customerservice@worldvitalrecords.com and we will make sure that you have a valid password.

Trouble Shooting: If you think your password is completely correct and yet cannot get in, have our automated email password system send you your password. Remember that your password is case sensitive.

What are your hours?

WorldVitalRecords.com is open Monday through Friday, 9-5, MST with extended customer service hours of M-F, 7AM-6PM, MST.

What is your address?

Address for sending a check, money order, or Bill Pay to World Vital Records, Inc.:

World Vital Records
1234 North 900 East, Suite 201
Provo, Utah 84606

Please include your email and phone number with the check.

What is Everton’s Genealogical Helper?

Everton’s Genealogical Helper is a genealogical trade magazine that has been published for over 50 years, which emphasizes Web research, continuing education, and research resources, for both professional genealogists and amateur family history researchers. Each 50-page issue contains sections on missing ancestors and family members, in-depth articles by professionals, expanded book reviews, coverage of technological advances and more. Leland Meitzler recently became the managing editor for this magazine in 2006.

What if I already have a subscription to Everton’s Genealogical Helper?

All those who purchased Everton’s Genealogical Helper subscriptions will be compared in the databases against current subscription holders. Those who have subscriptions presently will continue to receive the magazine.

What is geo-coding and why is it important to genealogists?

Geo-coding is the process of identifying the latitude and longitude of a geographic location. This location is then displayed on a user-interactive map that allows for zooming and panning. These maps can show roads, county and/or country borders, and even satellite maps to identify the location. The primary purpose is to see the geographic location in relation to other surrounding geographic locations. An additional purpose is to follow migrations over time. Seeing surrounding communities can also help to identify neighbors and/or extended family members.

Where can I find advice on my family information? (Possible sources, not doing research for you.)

First check our newsletters and searching strategy pages. For specific questions, email customerservice@worldvitalrecords.com with subject line AdviseMe. There are no guarantees that information will solve your question fully, and emails sent to AdviseMe give permission for the email to be shared via the company newsletter within the AdviseMe column. There are no royalties attached for submitting to this column, and names, dates, and places may be used as pertinent to the article.

Where can I find a professional genealogist? (Person who does your research for you for a fee, not included with our website fees.)

ProGenealogists experts provide high-quality worldwide family history research and consultation services, including all aspects of family history - "brick walls," immigration puzzles, work in challenging European countries, lineage societies, and oral history interviews. Click here to learn more

Where is my Everton’s Genealogical Helper?

All issues of Everton’s Genealogical Helper ordered through WorldVitalRecords.com have been sent to Everton. They are in the process of making sure that current orders and missed months are being fulfilled. We apologize for the delays as there has been an over-whelming demand for the products. Please be patient as order fulfillment takes place.

Where is my Handybook for Genealogists (hard copy) with or without CD?

The Handybooks are in the process of shipping. We apologize for the delays as there has been an over-whelming demand for the products. Please be patient as order fulfillment takes place.

Which browsers does WVR support?

We support Mozilla (Firefox), Internet Explorer 6, 7, and Mac/Apple Safari. We do not support Internet Explorer 5.5 and previous versions. We do not support Mac/Apple Opera.

Why do I need to enter shipping and billing addresses for an online subscription?

World Vital Records subscribers who also order the Genealogical Helper will be asked to enter a shipping AND billing address. Each 50-page issue of the Genealogical Helper is in hard copy format and will be mailed to the shipping address specified.

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