Frequently Asked Questions

• Can I pay for a subscription by check or money order?
• Do you endorse any Mac genealogical database organization software?
• Do you find personal vital record certificates for living people?
• Have Everton and WorldVitalRecords.com merged?
• How do I change my address for billing and shipping?
• How do I change my email address?
• How do I change my password?
• How do I get my Ancestral Quest registration key?
• How do I let you know about the areas where I am looking for ancestors?
• How do I log in?
• How do I log out?
• How do I view an image from a newspaper?
• Is geo-coding unique to WorldVitalRecords.com?
• When is customer service available?
• How much is a subscription to WorldVitalRecords.com?
• What is geo-coding and why is it important to genealogists?
• What is my password?
• What is the Genealogical Helper?
• Where is WorldVitalRecords.com located (physical location)?
• Where can I find advice on my family information (available resources and possible sources)?
• Where can I find a professional genealogist (individual who does your research for you for a fee, not included with WorldVitalRecords.com membership)?
• Where is my Everton’s Genealogical Helper? or Why haven’t I received my copy of Everton’s Genealogical Helper?
• Where is my hard copy of the Handybook for Genealogists (with or without CD)?
• Which browsers does WorldVitalRecords.com support?
• Why do I need to enter a shipping and billing address for an online subscription?
• Vista-Users
• What does "See Neighbors" mean on the SSDI?
• Email Address is Being Used by Another Customer.
• How do I cancel?